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Citizens Advice Redbridge

Main tasks and responsibilities

  • Complete an introduction to Citizens Advice and training for your role.

  • Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with.

  • Find information about the clients’ problems and help them to understand their options.

  • Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation.

  • Write a summary of the clients’ problems and what action you’ve taken.

  • Look out for problems that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.

Benefits to volunteer

  • Make a real difference to people’s lives.
  • Learn about a range of issues such as benefits, debt, employment and housing.
  • Build on valuable skills such as communication, listening and problem solving, and increase your employability.
  • Work with a range of different people, independently and in a team.
  • Have a positive impact in your community.
  • Celebration event.
  • Detailed reference after regular volunteering for one month.

What skills do I need?

Skills, attributes, qualifications and experience

You don’t need specific qualifications or skills but you’ll need to:

  • Be friendly and approachable.
  • Be non-judgmental and respect views, values and cultures that are different to your own.
  • Have good listening skills.
  • Have excellent verbal and written communication skills.
  • Have good maths and IT skills.
  • Be able to understand information and explain it to others.
  • Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
  • Be willing to undertake training in your role.
  • Internet access.
  • Own computer (but in certain circumstances we will provide volunteers with a computer).
  • Need to be aged 18+.

When do I need to be available?

Morning Afternoon Evening

Working days/hours are Monday -Friday 0900-1700. Ideally we ask for eight hours per week, which can be over one day or spread over two days. The minimum commitment is 12 months. Currently, there isn’t a need for volunteers to go into the office. However potentially towards the end of the year we are looking to start exploring options to get volunteers back into the office.

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • Homelessness and Housing
  • Refugees/Immigration
  • Ideal for people who like
  • Information, Advice and Guidance
  • Legal Support
  • Application Process
  • Application Form
  • References
  • Support provided
  • Induction provided
  • Training provided
    We have an Advisor learning plan which all our volunteer advisors have to complete, this is about 36 hours worth of training. Adviser training is delivered online through Docebo
  • Written role description
  • Organisation Policies
  • Health and Safety Policy
  • Safeguarding policy
  • Data Protection Policy
  • Equal Opportunities Policy
  • Volunteer Policy
  • Other Information
  • Are there any age limits?
    18+ age
  • DBS checks - additional information
  • Expenses - additional information
    Travel only
  • Recruitment Process - additional information
    Email expression of interest, 2 references from educational or professional.
  • Role is exempt from Ex offenders Act 1972
  • Support Provided - additional information
    We strive to ensure that premises and equipment are as accessible as possible.
  • Thanks / Recognition for Volunteer contribution
  • Volunteers covered by insurance

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