Citizens Advice Redbridge
Main tasks and responsibilities
Complete an introduction to Citizens Advice and training for your role.
Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with.
Find information about the clients’ problems and help them to understand their options.
Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation.
Write a summary of the clients’ problems and what action you’ve taken.
Look out for problems that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.
Benefits to volunteer
Skills, attributes, qualifications and experience
You don’t need specific qualifications or skills but you’ll need to:
Working days/hours are Monday -Friday 0900-1700. Ideally we ask for eight hours per week, which can be over one day or spread over two days. The minimum commitment is 12 months. Currently, there isn’t a need for volunteers to go into the office. However potentially towards the end of the year we are looking to start exploring options to get volunteers back into the office.