Financial Inclusion - Foodbank Triage Supervisor (Chadwell Heath - Tuesday, Thursday)

Financial inclusion support and advice can make a huge difference to people coming to a food bank – enabling them to maximise their income and ensure their debts are under control, so that they no longer need to come to a food bank. Supervising advice volunteers is crucial to ensuring that advice and support is delivered effectively and that advice volunteers receive the support they need. As an advice supervision volunteer, you will be involved in ensuring we provide high quality advice as well as training and upskilling other volunteers.

Main tasks and responsibilities 

• Providing support, supervision and subject matter expertise to advice volunteers and triage assistants.
• Offering constructive feedback for learning and development purposes.
• Conducting quality assurance assessments and file reviews to ensure advice and casework are at an appropriate standard.
• Creating training materials and delivering training sessions to upskill financial inclusion volunteers.
• Holding one-to-one sessions with volunteers giving space for reflection and supervision.

Benefits to volunteer

• An excellent opportunity to learn new skills and develop your existing skills, which could open employment or further education opportunities for you in the future.
• The ability to use your existing skills to make a huge difference to people’s lives.
• Contribute to the running of your local food bank and supporting vulnerable families and individuals in your local community.
• Being part of a motivated team who share your passion to eradicate poverty in the community.
• Gaining a greater understanding of local agencies and partnerships.
• Challenging yourself to try something different, achieve personal goals and discover hidden talents.
• Opportunity to meet new people.

What skills do I need?

Skills, attributes, qualifications and experience

• Ability to get on well, and show empathy, with people from all backgrounds.
• Adaptability and flexibility in handling different priorities.
• Awareness and ability to uphold professional and personal boundaries.
• A team player.
• Good interpersonal skills, particularly in active listening and sensitivity in difficult situations.
• Passion for fighting poverty and exclusion to help achieve a better society.
• Understanding on the need for confidentiality and a non-judgmental approach.
• Willingness to learn new skills and meet new people.
• Ability to recognise and encourage skills and potential within a team.
• Knowledge and experience in advice sector.
• Commitment to continuously update knowledge and skills.

When do I need to be available?

Where does this role take place?