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Food bank centre helper (Chadwell Heath Distribution Centre - Thursdays 10am - 12:30pm)

Hope Family Trust

We are committed to ensuring anybody visiting a food bank is welcomed, valued and treated with dignity. Volunteers take time to share a warm drink, discuss food requirements, offer a listening ear and, when appropriate, signpost people for further support and help.  

As a Food bank centre helper you will play a vital role giving direct support to people who use food banks, meeting and greeting people coming into the food bank, packing their food parcels, making them feel comfortable and providing further signposting support where appropriate.

In this role you can make a real difference to people’s lives providing vital help and support to those in crisis in your local community.

As the welcoming face of the food bank you’ll be sociable, enjoy meeting people and able to offer friendly and caring support to those in crisis. You’ll receive and check food vouchers, prepare food parcels and make refreshments for the people who visit the food bank. You’ll provide a listening ear and support people in accessing other services with compassion and dignity.

Tasks and responsibilities 

  • Welcome clients to the foodbank centre. 
  • Receive vouchers, check validity and prepare food parcels according to the standard packing lists. 
  • Make refreshments and tidy up as required during the session. 
  • Offer a listening ear and signpost clients, as required, to further support, using information from the signposting folder/leaflets. 
  • Offer prayer to clients, when appropriate (if a volunteer is happy to do so). 
  • Work under the guidance of the session leader and report any health & safety or safeguarding concerns to the project manager/session supervisor. 

Benefits to volunteer 

  • Using your existing skills to make a difference.
  • Meet new people who share your passion to eradicate poverty in the community.
  • Make a real difference to the running of your food bank.

What skills do I need?

Skills, attributes, qualifications and experience 

  • Strong team player.
  • Excellent communication skills.
  • Empathetic.
  • Has an eye for detail.
  • Organised and self-motivated.

When do I need to be available?

Morning Afternoon Evening

Every Thursday

Where does this role take place?

United Reformed Church
Mill Lane
Chadwell Heath

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Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • No Specific Interest
  • Ideal for people who like
  • Practical Support
  • Application Process
  • Online Application
  • Support provided
  • Access to group meetings/socials/team events
  • Access to telephone/online support
  • Induction provided
  • Peer support / buddying system in place
  • Training provided
  • Volunteer Handbook available
  • Volunteer will have named supervisor
  • Volunteer will have regular one to one supervision meetings
  • Written role description
  • Accessibility
  • Accessible parking available
  • Organisation Policies
  • Health and Safety Policy
  • Safeguarding policy
  • Conflict Resolution policy/procedure for volunteers
  • Data Protection Policy
  • Equal Opportunities Policy
  • Volunteer Policy
  • Other Information
  • Are there any age limits?
    Over 18 only
  • Recruitment Process - additional information
  • Reference can be provided after how long volunteering?
    After volunteering for an year.
  • Support Provided - additional information
  • Thanks / Recognition for Volunteer contribution
  • Transport Info (nearest station / bus stop)
    Will be provided once candidate is selected based on where they are travelling from.
  • Volunteers covered by insurance

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