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Malachi Place Support Assistant Volunteer - Salvation Army

Salvation Army, Ilford

Malachi Place is a pop-up hostel in Ilford which provides supported accommodation for 42 people who are experiencing homelessness.

Support assistant volunteers are integral to ensuring our clients are excellently supported at Malachi Place. You will volunteer alongside a strong team of support workers and assistant support workers to help support the clients throughout the day. Tasks may include distributing food, speaking with clients, completing welfare checks and helping run activities such as cooking class, art class, games and movie evenings.

Main tasks and responsibilities

  • Build strong relationships with clients and the Malachi Place staff team
  • Follow Malachi Place procedures for the effective running of the shift
  • Cooperate with colleagues and offer help and support
  • As directed by staff, fulfil tasks such as;
  • Having conversations with clients
  • Assist with welfare checks
  • Distribute food to the clients
  • Engage clients in activities, such as movie evening, games (table tennis, board games), art class, jewellery making, cooking class etc
  • Share good news stories and feedback ideas about how to make Malachi Place a great place to be
  • Communicate your availability with the volunteer coordinator, including lateness and absences

Benefits to volunteer

  • Volunteers will meet people from all walks of life.
  • You will develop team building skills, communication skills, and problem solving skills.
  • This is a role where you will really feel and see the difference that you are making to the lives of those who are facing very challenging circumstances during the pandemic.
  • Mandatory training; 'Safeguarding,' 'Personal Safety,' 'Data Protection' and 'Equality, Diversity and Inclusion'
  • Access to over 600 online free courses
  • A free DBS check
  • Celebration event
  • Basic reference after three months regular volunteering. 

What skills do I need?

Skills, attributes, qualifications and experience

  • Ability to work as part of a team.
  • Ability to follow guidelines and direction from Malachi Place Staff.
  • Calm under pressure and when responding to challenging behaviour.
  • Willing to work within the Christian ethos of The Salvation Army but respectful of people of all faiths, cultures and backgrounds.
  • Two references from an employer, colleague, church leader, teacher, or volunteer supervisor to cover a period of three months.
  • Average length of recruitment: Two weeks.
  • Need to be 18+

When do I need to be available?

Morning Afternoon Evening

The volunteering shifts we support are as follows: Monday - Friday; 4-7pm and 7-10pm Saturday; 10-1pm, 2-5pm, 4-7pm and 7-10pm Sunday; 10-1pm, 2-5pm, 4-7pm and 7-10pm Volunteers support a 3 hour shift, ideally we like volunteers to commit to supporting one shift either weekly or fortnightly at Malachi Place, this support is greatly appreciated.

Where does this role take place?

15, Clements Road

View on Google Maps →

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • Addiction and Dependency Support
  • Health and Social Care
  • Homelessness and Housing
  • Mental Health and Wellbeing
  • Refugees/Immigration
  • Religious/Faith Community
  • Ideal for people who like
  • Befriending
  • Cooking and Catering
  • Practical Support
  • Application Process
  • Application Form
  • DBS Check
  • Email expression of interest
  • References
  • Trial Period
  • Support provided
  • Access to group meetings/socials/team events
  • Basic reference can be provided
  • Induction provided
  • Training provided
  • Volunteer Handbook available
  • Volunteer will have named supervisor
  • Volunteer will have regular one to one supervision meetings
  • Written role description
  • Accessibility
  • Accessible toilet facilities
  • Expenses reimbursed
  • Travel/mileage
  • Organisation Policies
  • Health and Safety Policy
  • Safeguarding policy
  • Conflict Resolution policy/procedure for volunteers
  • Data Protection Policy
  • Equal Opportunities Policy
  • Volunteer Policy
  • Other Information
  • Accessibility - additional information
    accessible toilets
  • Are there any age limits?
  • DBS checks - additional information
    We will complete a free Enhanced DBS check for all volunteers
  • Expenses - additional information
    Travel only
  • Reference can be provided after how long volunteering?
    After 3 months of regularly volunteering
  • Role is exempt from Ex offenders Act 1972
  • Support Provided - additional information
    Further support from Salvation Army Officers, Programme Coordinator, Volunteer Coordinator Training courses are provided (online primarily)
  • Thanks / Recognition for Volunteer contribution
    A thank you celebration and regular feedback meetings are arranged
  • Volunteers covered by insurance

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