Referral agency coordinator (Wednesday 10am - 2pm)

Our food bank provides emergency food and compassionate, practical support to people in crisis, while campaigning for a UK without the need for food banks. Without our volunteers, selflessly donating their time, we simply would not be able to support the thousands of people in crisis.

Food bank vouchers are issued to people by Referral agencies (statutory and charitable organisations e.g. Citizens Advice or the Job Centre). People can then exchange their voucher for a 3 day emergency food parcel at a local food bank. This is a crucial liaison role, supporting and developing the food bank’s relationship with local referral agencies to enhance the service we offer.

Main tasks and responsibilities 

• Developing the food banks relationship with existing referral agencies. 
• Actively seeking to extend the food bank's network, making new contacts and identifying new opportunities. 
• Issues and distributing vouchers to referral agencies. 
• Sharing best practice and key learnings to improve efficiencies. 
• Linking with food bank volunteers to identify key learnings. 
• Reviewing data on the vouchers collected by food bank volunteers.

Benefits to volunteer 

• Learn new skills. 
• Take on a unique opportunity. 
• Meet new people who share your passion to eradicate poverty in the community. 
• Make a real difference to the running of your food bank. 
• Play a valuable role in a fantastic charity. 
• Help to drive efficiencies in the running of the food bank. 
• Expand the food banks network. 
• Ensure best practice across our partners. 

What skills do I need?

Skills, attributes, experience and qualifications

• Excellent communication skills. 
• Excellent inter-personal skills. 
• Confident public speaker. 
• Able to use own initiative. 
• Self-motivated. 
• Good time management. 
• Strong organisational skills. 

When do I need to be available?

Where does this role take place?