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Referral agency coordinator (Wednesday 10am - 2pm)

Hope Family Trust

Our food bank provides emergency food and compassionate, practical support to people in crisis, while campaigning for a UK without the need for food banks. Without our volunteers, selflessly donating their time, we simply would not be able to support the thousands of people in crisis.

Food bank vouchers are issued to people by Referral agencies (statutory and charitable organisations e.g. Citizens Advice or the Job Centre). People can then exchange their voucher for a 3 day emergency food parcel at a local food bank. This is a crucial liaison role, supporting and developing the food bank’s relationship with local referral agencies to enhance the service we offer.

Main tasks and responsibilities 

  • Developing the food banks relationship with existing referral agencies. 
  • Actively seeking to extend the food bank's network, making new contacts and identifying new opportunities. 
  • Issues and distributing vouchers to referral agencies. 
  • Sharing best practice and key learnings to improve efficiencies. 
  • Linking with food bank volunteers to identify key learnings. 
  • Reviewing data on the vouchers collected by food bank volunteers.

Benefits to volunteer 

  • Learn new skills. 
  • Take on a unique opportunity. 
  • Meet new people who share your passion to eradicate poverty in the community. 
  • Make a real difference to the running of your food bank. 
  • Play a valuable role in a fantastic charity. 
  • Help to drive efficiencies in the running of the food bank. 
  • Expand the food banks network. 
  • Ensure best practice across our partners. 

What skills do I need?

Skills, attributes, experience and qualifications

  • Excellent communication skills. 
  • Excellent inter-personal skills. 
  • Confident public speaker. 
  • Able to use own initiative. 
  • Self-motivated. 
  • Good time management. 
  • Strong organisational skills. 

When do I need to be available?

Morning Afternoon Evening

Where does this role take place?

Hope Family Trust
The Beaver Centre
Unit 1 Selinas Lane

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Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • No Specific Interest
  • Ideal for people who like
  • Business/Organisational Development
  • Application Process
  • Online Application
  • Support provided
  • Access to group meetings/socials/team events
  • Access to telephone/online support
  • Induction provided
  • Training provided
  • Volunteer Handbook available
  • Volunteer will have named supervisor
  • Volunteer will have regular one to one supervision meetings
  • Written role description
  • Accessibility
  • Accessible parking available
  • Organisation Policies
  • Health and Safety Policy
  • Safeguarding policy
  • Conflict Resolution policy/procedure for volunteers
  • Data Protection Policy
  • Equal Opportunities Policy
  • Volunteer Policy
  • Other Information
  • Are there any age limits?
    Over 18
  • Recruitment Process - additional information
  • Reference can be provided after how long volunteering?
    References can be provided after an year of volunteering.
  • Support Provided - additional information
  • Thanks / Recognition for Volunteer contribution
  • Transport Info (nearest station / bus stop)
    Transport information will be provided to the candidate based on where they are travelling from.
  • Volunteers covered by insurance

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