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Research and Campaign Volunteer

Citizens Advice Redbridge

We provide free, confidential, independent and impartial advice and campaigns on big issues affecting people’s lives.

Our Goal is to help everyone find a way forward, whatever problem they face.We’re an independent charity and part of the Citizens Advice network across England and Wales. 

Main tasks and responsibilities

  • complete an introduction to Citizens Advice and training for your role
  • identify common, or unfair, problems that clients come for help about 
  • help volunteers and staff in the local Citizens Advice understand the cause of the problem, how it affects clients, and what change would solve the problem (by talking to them, or writing a summary)
  • help to organise a campaign with the aim of raising awareness of the problem. This might involve creating materials, such as newsletters, or presentations, or writing something for social media or newspaper, which could be used to explain the problems to others (such as local councillors, or members of the public)
  • help to organise a campaign with the aim of getting the organisation (person or elected body such as MP, AM or local councillor) that is causing the problem, to change the way they do things. This could mean meeting with the organisation, person or elected body, writing to them or holding an event
  • help national Citizens Advice carry out research about how certain issues affect clients in your local area. This might involve doing a survey with clients to find out how a change in a benefit is affecting them.

Benefits to volunteer

  • make a real difference to people’s lives
  • learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients
  • build on valuable skills such as communication, research, campaigns, how to engage with a range of audiences and working with clients
  • increase your employability
  • have a positive impact in your community and on broader society
  • celebration event.

What skills do I need?

Skills, attributes, qualifications and experience

  • be friendly and approachable
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have excellent verbal and written communication skills
  • be able to understand complex information and explain it (verbally and writing) so that others understand it
  • have good IT skills
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role
  • internet access
  • own computer (but in certain circumstances we will provide volunteers with a computer).
  • Need to be 18+

When do I need to be available?

Morning Afternoon Evening

Ideally we ask for eight hours per week, which can be over one day or spread over two days. The minimum commitment is 12 months. Currently, there isn’t a need for volunteers to go into the office, However potentially towards the end of the year we are looking to start exploring options to get volunteers back into the office

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • Homelessness and Housing
  • Refugees/Immigration
  • Ideal for people who like
  • Campaigning
  • Research
  • Application Process
  • Application Form
  • References
  • Support provided
  • Induction provided
  • Training provided
  • Written role description
  • Organisation Policies
  • Health and Safety Policy
  • Safeguarding policy
  • Data Protection Policy
  • Equal Opportunities Policy
  • Volunteer Policy
  • Other Information
  • Are there any age limits?
  • DBS checks - additional information
  • Expenses - additional information
    Travel only
  • Recruitment Process - additional information
    Email expression of interest, 2 references from educational or professional.
  • Role is exempt from Ex offenders Act 1972
  • Support Provided - additional information
    We strive to ensure that premises and equipment are as accessible as possible.
  • Thanks / Recognition for Volunteer contribution
  • Volunteers covered by insurance

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