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****Support Session Volunteer**

VoiceAbility

Support Session Volunteer

Could you help someone file a complaint about their housing or GP? Could you help someone find local services? Could you help someone understand the information they have been given about their care and support?

You could help improve the quality of someone’s life.

This role is ideal for social work students, an interest in the care sector or retired professionals.

Support Session Volunteers help our clients with general advocacy issues who are not eligible for Statutory Advocacy. They help us to reduce waiting lists and support more individuals.

Main tasks and responsibilities

• Helping clients understand about advocacy.

• Supporting clients with general issues they cannot resolve on their own.

• Keeping detailed notes and records of interactions with clients and visits.

• Logging work on the case management system.

• Doing research and making contacts with other services.

• Referring clients to our paid advocacy service if necessary.

• Signposting clients to other services.

• Promoting our services and organisation.

• Delivering general advocacy cases .


What skills do I need?

Skills, attributes, experience and qualifications

  • Good communication skills – written and verbal.

• Empathy and patience when dealing with clients.

• some knowledge  or interest in advocacy.

• A basic level of IT literacy – email, docs.

• Accuracy and attention to detail.

• Ability to manage own time and prioritise workload.

• Ability to work independently & as part of a team.

• A commitment to the aims and ethos of VoiceAbility.

  • Need to be 18+.

When do I need to be available?

Morning Afternoon Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Details

2-3 hrs per week. Preferred minimum length of commitment: 6 months Volunteers may choose the time they do their volunteering, but it must be completed within working hrs Mon-Friday between 9am – 5pm.

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • Health and Social Care
  • Mental Health and Wellbeing
  • Ideal for people who like
  • Advocacy
  • Information, Advice and Guidance
  • Research
  • Application Process
  • Application Form
  • DBS Check
  • Informal Discussion
  • Interviews
  • References
  • Support provided
  • Basic reference can be provided
  • Induction provided
  • Training provided
  • Volunteer Handbook available
  • Volunteer will have named supervisor
  • Volunteer will have regular one to one supervision meetings
  • Accessibility
  • Information in alternative formats
  • Expenses reimbursed
  • Meals/refreshments
  • Travel/mileage
  • Other Information
  • Are there any age limits?
    18+
  • DBS checks - additional information
  • Expenses - additional information
  • Recruitment Process - additional information
  • Reference can be provided after how long volunteering?
    6 months
  • Role is exempt from Ex offenders Act 1972
  • Support Provided - additional information
    Volunteers with additional Support Needs: Volunteers are risk assessed and every effort is made to ensure they can volunteer on the same terms as other volunteers who do not have additional needs. Support needs are tailored to the individual.
  • Thanks / Recognition for Volunteer contribution

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