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Telephone Befriender - Age UK Redbridge

Age UK Redbridge, Barking and Havering

The Forget-Me-Not Service (telephone befriending) is a volunteer-based scheme for older people who are isolated. In addition to providing companionship, it also acts as a welfare monitoring service. 

Main tasks and responsibilities:

  • To telephone isolated, older people in their homes in order to provide a listening ear and alleviate isolation.
  • Monitor welfare & report any concerns.
  • Complete paperwork for every telephone call.

Benefits to volunteer:

  • Meet new people.
  • Enjoy a chat.
  • Learn about the needs of older people.
  • Develop listening skills.
  • Gain experience for social work.
  • Celebration event.
  • Volunteer awards.
  • Basic reference can be provided after six months regular volunteering.

What skills do I need?

Skills, personal attributes, qualifications and experience:

  • Be confident speaking on the telephone
  • Be friendly and professional
  • Have an understanding about the need for confidentiality
  • Have empathy & patience
  • Be reliable
  • Have a sense of humour
  • Have an ability to identify problems and raise concerns
  • Need to have access to mobile phone or landline.
  • Need to be 18+

When do I need to be available?

Morning Afternoon Evening

Ideally we would like volunteers to commit to three hours per week for a minimum commitment of six months.

Where does this role take place?

4th Floor
103 Cranbrook Road

View on Google Maps →

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • Older People
  • Ideal for people who like
  • Befriending
  • Application Process
  • Application Form
  • Email expression of interest
  • Informal Discussion
  • References
  • Trial Period
  • Support provided
  • Induction provided
  • Training provided
  • Written role description
  • Accessibility
  • Accessible toilet facilities
  • Volunteering venue wheelchair accessible
  • Expenses reimbursed
  • Travel/mileage
  • Organisation Policies
  • Health and Safety Policy
  • Equal Opportunities Policy
  • Volunteer Policy
  • Other Information
  • Accessibility - additional information
    Age UK office wheelchair accessible and has accessible toilet facilities.
  • Are there any age limits?
  • Reference can be provided after how long volunteering?
    3 months active volunteering
  • Support Provided - additional information
    Volunteer co-ordinator is experienced in working with volunteers with extra support needs.
  • Thanks / Recognition for Volunteer contribution
  • Transport Info (nearest station / bus stop)
    Ilford train station & bus 123 – 128 – 145 – 150 – 167 – 179 – 296 – 366 – 462 – 667 -677 – 679
  • Volunteers covered by insurance

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