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Telephone Wellbeing Volunteer

Deafblind UK

Volunteering with our charity is special because you get to hear first-hand the difference you make to people's lives. Apply and make a difference today! 

Keeping in regular contact with our members to check on their wellbeing is one of our key services. 

Our Wellbeing Volunteers contact a range of different members every week to make a friendly 'check in' call and have a chat. During these calls, you'll provide the opportunity for our members to talk, offer friendly support and make them aware of the Deafblind UK services available to them. 

This is a home based role so you don't need to be 'local' and you don't need experience to become one of our Wellbeing Volunteers. The majority of our members communicate with clear speech so no specialised skills or knowledge is required. You just need to be comfortable chatting over the phone and be able to commit to a regular weekly time slot to make calls to our members. Some knowledge or experience of sight and or hearing loss would be an advantage in this particular role and confidence in speaking with people of all ages and backgrounds. 

Whatever the conversation you'll be making a positive difference!

Main tasks and responsibilities 

  • Contacting different members on a weekly basis to check their wellbeing. 
  • Identifying needs and further support. 
  • Providing basic emotional support to members. 
  • Making additional support calls to deafblind members as required. 
  • Supporting with data collection. 
  • Completing online contact record following each contact.

What skills do I need?

Skills, attributes, qualifications and experience

We require you to have Wifi and access to a PC, tablet or mobile device. This is to allow you to complete training, have access to the Deafblind UK phone system and to submit online contact logs. 

  • Confidence and good communication skills but are also someone who might want to build their confidence levels. 
  • Good listening skills. 
  • A warm, friendly and engaging telephone manner. 
  • Empathy with the pressures on deafblind people, their families and an understanding of their need for support. 
  • Good IT skills. 
  • Self-motivation with the ability to work on your own initiative, within the environment of a supportive team. 
  • Able to enjoy interacting with our members from simple information calls to calls where Deafblind UK has changed their life but also to efficiently deal with emotional calls. 
  • We provide full training and ongoing support in this role and ask for a minimum commitment of three months. 

Benefits to volunteer

  • Be part of a friendly and dedicated team. 
  • The satisfaction of knowing you will be making a difference to real people's lives. 
  • New communication skills. 
  • The opportunity to learn and gain a wider understanding of dual sensory loss. 

When do I need to be available?

Morning Afternoon Evening

We are looking for a 2 hour commitment per week at a fixed time in order for you to access one of our online phone lines.

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • Disabilities
  • Health and Social Care
  • Older People
  • Ideal for people who like
  • Information, Advice and Guidance
  • Application Process
  • Application Form
  • DBS Check
  • Informal Discussion
  • Online Application
  • References
  • Support provided
  • Access to group meetings/socials/team events
  • Access to telephone/online support
  • Basic reference can be provided
  • Induction provided
  • Training provided
  • Volunteer Handbook available
  • Volunteer will have named supervisor
  • Volunteer will have regular one to one supervision meetings
  • Written role description
  • Expenses reimbursed
  • Other
  • Other Information
  • Are there any age limits?
    Over 18
  • DBS checks - additional information
  • Recruitment Process - additional information
  • Reference can be provided after how long volunteering?
    3 months
  • Role is exempt from Ex offenders Act 1972
  • Support Provided - additional information
  • Thanks / Recognition for Volunteer contribution
  • Volunteers covered by insurance

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