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Visitor Centre Assistant

The Woodland Trust

We are looking to recruit volunteers who live close to Hainault Forest, to support the running of our brand new visitor centre. 

This role will play an essential part in the smooth operation of the visitor centre and in raising support for the Woodland Trust. You'll be meeting and greeting visitors, helping in the shop, engaging visitors with friendly and useful information and providing an excellent visitor experience. 

Main tasks and responsibilities 

  • Welcoming visitors to the visitor centre and forest. 
  • Providing friendly and useful information about the history and future of Hainault Forest. 
  • Taking responsibility for enhancing the visitor experience of the site, including responding to queries about site accessibility, events, woodland operations on site and more. 
  • Getting involved with selling products, managing stock and the visual merchandising of the shop. (This includes cash handling and card payments). 
  • Acting in accordance with risk assessment for the task provided to you. 
  • Adhering to the Woodland Trust Volunteer Charter policies, procedures and guidelines. 

Benefits to volunteer

  • Training and induction will be provided for volunteers. 
  • Developing your communication skills, becoming particularly confident in providing information about Hainault Forest. 
  • Gain experience in meeting and dealing with people from a variety of backgrounds. 
  • Gaining and developing your retail skills. 

What skills do I need?

Skills, attributes, experience and qualifications

  • Strong customer service skills. 
  • Good verbal communication. 
  • Positive and friendly outlook. 
  • Enthusiastic and helpful attitude. 
  • Basic numeracy. 
  • Cash register experience (would be beneficial). 
  • Ability to work with people from a wide range of backgrounds. 
  • Knowledge of handling data in accordance with data protection guidelines. 
  • An affinity with and commitment to the aims of Woodland Trust.

When do I need to be available?

Morning Afternoon Evening

We are looking for volunteers who can support us in the week and at weekends and will put together a rota. Please let us know what you can do!

Where does this role take place?

Hainault Forest Visitor Centre
Hainault Country Park
Fox Burrow Road
London Borough of Redbridge

View on Google Maps →

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • Environment
  • Ideal for people who like
  • Customer Service and Reception
  • Application Process
  • Application Form
  • Interviews
  • Online Application
  • References
  • Support provided
  • Access to group meetings/socials/team events
  • Access to telephone/online support
  • Basic reference can be provided
  • Induction provided
  • Training provided
  • Volunteer Handbook available
  • Volunteer will have named supervisor
  • Volunteer will have regular one to one supervision meetings
  • Written role description
  • Accessibility
  • Accessible parking available
  • Accessible toilet facilities
  • Volunteering venue wheelchair accessible
  • Expenses reimbursed
  • Travel/mileage
  • Organisation Policies
  • Health and Safety Policy
  • Safeguarding policy
  • Data Protection Policy
  • Equal Opportunities Policy
  • Volunteer Policy
  • Other Information
  • Accessibility - additional information
    Please get in touch with us to discuss further.
  • Are there any age limits?
    Please get in touch with us to discuss further
  • Expenses - additional information
  • Recruitment Process - additional information
    An interview and two references will be required for this role. You will be required to complete compulsory data protection and safeguarding training, in addition to any other training necessary for this role. As with all volunteer roles you will be required to complete an induction.
  • Reference can be provided after how long volunteering?
    Please get in touch with us to discuss further
  • Role is exempt from Ex offenders Act 1972
    The role is not exempt from the rehabilitation of Offenders Act 1974
  • Support Provided - additional information
  • Thanks / Recognition for Volunteer contribution
  • Transport Info (nearest station / bus stop)
  • Volunteers covered by insurance

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