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*Wayfinder Concierge - King George Hospital

Barking, Havering and Redbridge University Trust

This role is currently only available for those interested in volunteering in the Emergency department at Queens Hospital or King George Hospital.

When people attend hospital they are often worried and finding their clinic location can be difficult. Both Queen’s Hospital and King George Hospital are busy environments, with long corridors or zoned areas which for many can be confusing.

Our wayfinder concierge supports the main entrance and the entrances/exits to wards and departments with a friendly welcoming face. Wayfinder concierge volunteers welcome visitors and patients, with a friendly greeting, asking how you may help. You will signpost visitors to other services, provide information on things such as car parking, ensuring adherence to PPE and social distancing regulations whilst offering companionship. You may escort visitors or patients to wards or clinics, in particular those who may need assistance walking or accessing the lifts.

Benefits to the volunteer

  • You will be physically fit and active; much of this role is about supporting people who may require escorting, therefore this role entails a lot of standing around or physical activities as you will deliver or collect medications or run errands within the hospital.
  • You will develop your communication and customer service skills.

What skills do I need?

Skills, attributes, experience and qualifications

  • Someone who is friendly, with a good customer service.
  • Physically active; much of this role is about supporting people who may require escorting.
  • Someone who can demonstrate a calm and patient exterior with your focus on making the experience for the patient as pleasant as possible.
  • Can welcome visitors and patients, with a friendly greeting, asking how you may help.
  • Can signpost visitors to other services, provide information on things such as car parking, whilst ensuring adherence to PPE and social distancing regulations.
  • Offering companionship as required.

When do I need to be available?

Morning Afternoon Evening


Where does this role take place?

King George Hospital
Barley Lane

View on Google Maps →

Register your interest

We limit the number of roles you can initially express an interest in to 3 opportunities. Please only register an interest in 3 roles maximum.

  • Ideal for people interested in
  • Disabilities
  • Health and Social Care
  • Ideal for people who like
  • Befriending
  • Practical Support
  • Stewarding
  • Application Process
  • Application Form
  • Informal Discussion
  • Interviews
  • Online Application
  • References
  • Support provided
  • Access to group meetings/socials/team events
  • Basic reference can be provided
  • Induction provided
  • Peer support / buddying system in place
  • Training provided
  • Volunteer Handbook available
  • Volunteer will have named supervisor
  • Written role description
  • Accessibility
  • Accessible parking available
  • Accessible toilet facilities
  • Hearing/Induction loop available
  • Information in alternative formats
  • Volunteering venue wheelchair accessible
  • Expenses reimbursed
  • Meals/refreshments
  • Travel/mileage
  • Organisation Policies
  • Health and Safety Policy
  • Safeguarding policy
  • Conflict Resolution policy/procedure for volunteers
  • Equal Opportunities Policy
  • Volunteer Policy
  • Other Information
  • Accessibility - additional information
  • Are there any age limits?
    21 +
  • DBS checks - additional information
  • Expenses - additional information
  • Recruitment Process - additional information
    Online recruitment sessions held every 3 months
  • Reference can be provided after how long volunteering?
    After 1 year
  • Role is exempt from Ex offenders Act 1972
  • Support Provided - additional information
    Volunteer champion to support your first day
  • Thanks / Recognition for Volunteer contribution
  • Transport Info (nearest station / bus stop)
  • Volunteers covered by insurance

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